Important COVID-19 Information

Visit our COVID-19 Resource Hub for details about your health care coverage and to find the latest COVID-19 information.
If you would like to speak with someone about symptoms you are experiencing and the need for testing, you can call the COVID-19 community screening resource at Lawrence General Hospital at 978-946-8409.

Do you like to help others? Give advice based on your own life experience? Share ideas? That’s great. We’re looking for you!

The Patient and Family Advisory Council (PFAC) is a volunteer group made up of My Care FamilySM members, their families and people on your health care team. As a PFAC member, you become an advisor. You share your thoughts and feedback with us through small group discussions, surveys or focus groups. You help us improve the patient experience for all My Care Family members.

PFAC meetings are held in both English and Spanish.

Why should I become an advisor?
  • Help improve the health care services you receive
  • You can learn more about the inside workings of the health care system
  • This is your chance to be heard
  • You can help make a difference in the lives of families in your community
  • Free lunch/dinner! In-person meetings Only

What do the council's advisors do?

  • Talk about your experience. PFAC members help by talking about their health care experiences with doctors, staff and other patients. You will help us learn how we can improve:
    • Member and family communication
    • Patient education materials
    • Doctor’s office visit experiences

Who is eligible to participate?

  • You must be a My Care Family member or family member
  • You should enjoy working with others and sharing your ideas, while being respectful of different views and opinions

How do I participate?

Complete this form to become a member of the Patient and Family Advisory Council.

What is required?

  • Attend four meetings a year (approximately 90 minutes)
  • Attend PFAC orientation program
  • Work on special projects, as appropriate

How to Contact Us

To request more information about the Patient and Family Advisory Council, contact LaShaun Shaw.
Phone: 978-697-3674