Visit our COVID-19 Resource Hub for details about your health care coverage and to find the latest COVID-19 information. If you would like to speak with someone about symptoms you are experiencing and the need for testing, you can call the COVID-19 community screening resource at Lawrence General Hospital at 978-946-8409.
My Care FamilySM offers complete care and coverage through MassHealth by Greater Lawrence Family Health Center, Lawrence General Hospital, and Mass General Brigahm Health Plan.
With My Care Family, your primary care provider cares for you and connects you with all the services you need, close to home. It includes all your MassHealth benefits, including primary care, specialty care, urgent care, emergency care, inpatient hospital care, and pharmacy.
My Care Family will end on March 31, 2023. You will receive a letter from MassHealth very soon about your options. MassHealth will assign you to a new health plan. If you are happy with that new health plan, you do not need to do anything. Even though your health plan will change on April 1, 2023, your MassHealth benefits will stay the same. Check back soon to learn more about the new Mass General Brigham ACO plan that will be available starting April 1, 2023. To learn more about your health plan options, please read about them in the Enrollment Guide online at MassHealth Choices.
Have questions? If you have questions, we are glad to help you. Please call Mass General Brigham Health Plan Customer Service. Our phone number is 800-462-5449 (TTY 711) and we are here Monday through Friday from 8 AM to 6 PM and Thursday from 8 AM to 8 PM.
Your answers to this quick, private, and confidential survey will help us to recommend programs and services to help you be healthy and well. Log in to your member portal or call 1-800-462-5449 and follow the prompts to the Care Needs Screening.
Mass General Brigham Health Plan provides your health insurance coverage. Visit the Mass General Brigham Health Plan website to learn about your coverage and benefits.
My Care Family members can choose a primary care provider from Greater Lawrence Family Health Center or from one of our other participating community practices.
Lawrence General Hospital (LGH) 978-683-4000
Email HealthPlanCustomerService-Members@mgb.org or call 1-800-462-5449. TTY users may call 711. Hours are Monday through Friday from 8 AM to 6 PM and Thursday from 8 AM to 8 PM.
Visit the MassHealth website or call 1-800-841-2900. TTY users may call 1-800-841-2900 Hours are Monday through Friday from 8 AM to 5 PM.