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Surround yourself with doctors and providers you trust

What is My Care Family?

Coming March 1, 2018. A new MassHealth plan. My Care FamilySM offers complete care and coverage by the Greater Lawrence Family Health Center, Lawrence General Hospital, and Neighborhood Health Plan.

In My Care Family, your doctor leads a team of doctors, clinicians, and community partners who work together with you to support your needs for care—whether they be medical, behavioral, or social. The goal is to coordinate your care so it better serves you and improves your health and well-being.

My Care Family is a patient-focused Accountable Care Partnership Plan. It includes primary care, specialty care, urgent care, emergency care, and pharmacy.

Learn more about My Care Family in our Frequently Asked Questions. ( English | Español)

Get the care you need

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Learn about your plan

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My Care Family
coverage questions

Call 1-800-462-5449.
TTY users may call 711.

Hours are Monday through Friday
from 8 AM to 6 PM and Thursday
from 8 AM to 8 PM.

You can email NHP Customer Service at

Questions about your
MassHealth membership?

Visit the MassHealth website
or call 1-800-841-2900. TTY users
may call 1-800-497-4648.

Hours are Monday through Friday
from 8 AM to 5 PM.