Important COVID-19 Information

Visit our COVID-19 Resource Hub for details about your health care coverage and to find the latest COVID-19 information.

If you would like to speak with someone about symptoms you are experiencing and the need for testing, you can call the COVID-19 community screening resource at Lawrence General Hospital at 978-946-8409.

Doctor with child.

Surround yourself with doctors and providers you trust

My Care Family^SM offers complete care and coverage through MassHealth by Greater Lawrence Family Health Center, Lawrence General Hospital, and Mass General Brigahm Health Plan.

With My Care Family, your primary care provider cares for you and connects you with all the services you need, close to home. It includes all your MassHealth benefits, including primary care, specialty care, urgent care, emergency care, inpatient hospital care, and pharmacy.

Important information about My Care Family

My Care Family will end on March 31, 2023. You will receive a letter from MassHealth very soon about your options. MassHealth will assign you to a new health plan. If you are happy with that new health plan, you do not need to do anything. Even though your health plan will change on April 1, 2023, your MassHealth benefits will stay the same. Check back soon to learn more about the new Mass General Brigham ACO plan that will be available starting April 1, 2023. To learn more about your health plan options, please read about them in the Enrollment Guide online at MassHealth Choices.

Have questions?
If you have questions, we are glad to help you. Please call Mass General Brigham Health Plan Customer Service. Our phone number is 800-462-5449 (TTY 711) and we are here Monday through Friday from 8 AM to 6 PM and Thursday from 8 AM to 8 PM.

Get the most out of My Care Family

Complete the Care Needs Screening

Your answers to this quick, private, and confidential survey will help us to recommend programs and services to help you be healthy and well. Log in to your member portal or call 1-800-462-5449 and follow the prompts to the Care Needs Screening.

Learn about your coverage and benefits

Mass General Brigham Health Plan provides your health insurance coverage.
Visit the Mass General Brigham Health Plan website to learn about your coverage and benefits.

My Care Family primary care providers

My Care Family members can choose a primary care provider from Greater Lawrence Family Health Center or from one of our other participating community practices.

Greater Lawrence Family Health Center
(GLFHC) | 978-686-0090

GLFHC facilities in Lawrence:

700 Essex Street
1 General Street
34 Haverhill Street
150 Park Street
73D Winthrop Avenue

GLFHC facility in Methuen:

147 Pelham Street

GLFHC in Haverhill:

755 Main Street

Additional My Care Family primary care providers

Andover

Andover Primary Care | 978-409-1137
Community Medical Associates (YMCA) | 978-946-8386

Lawrence

Community Medical Associates | 978-946-8550
Josef Gendlerman, MD, PC | 978-682-0930
Lawrence G. Kidd, MD, PC | 978-682-3686
Lawrence Health Solutions | 978-258-1057

Methuen

Autumn Grace Medical Associates | 978-682-3939
Methuen Primary Care | 978-688-1220

North Andover

Access Primary Care | 978-655-1987
Tracy L. Harris, MD | 978-686-3020

Salem, New Hampshire

Salem Family Primary Care | 603-870-5452

In-patient and out-patient hospital care

Lawrence General Hospital (LGH)
978-683-4000

Patient and Family Advisory Council

Do you like to help others? Give advice based on your own life experience? Share ideas? That's great. We're looking for you! The Patient and Family Advisory Council (PFAC) is a volunteer group made up of My Care Family members, their families and people on your health care team.
Learn how to become a member of PFAC.

Connect your health data to third-party apps

If you would like to connect your health data to a selection of third-party mobile apps, you can do so by creating an account on our secure app connection platform.
Learn how to create your account and connect your health data.

Questions about your benefits?

Email HealthPlanCustomerService-Members@mgb.org or call 1-800-462-5449. TTY users may call 711. Hours are Monday through Friday from 8 AM to 6 PM and Thursday from 8 AM to 8 PM.

Questions about your MassHealth membership?

Visit the MassHealth website or call 1-800-841-2900. TTY users may call 1-800-841-2900
Hours are Monday through Friday from 8 AM to 5 PM.